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Frequently Asked Questions & Policies

At Get Suckered we strive for transparency. Here you will find a collection of the most pressing questions our customers ask us along with our policies!. If you're unable to find an answer to your question listed here, give us a call! (800) 971-3015. Or send us an email at customerservice@getsuckered.com.

***Effective 11/26/2020: ORDERS PLACED 11/26 - 12/1, PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR YOUR ORDER TO PROCESS AND SHIP FROM OUR FACILITIES. THIS APPLIES TO ALL SHIPPING OPTIONS. 

***Effective 10/28/2020: All refunds requested will be reviewed and subject to a restocking fee varying from 25% - 50%.***

***Effective 5/31/2020: You must confirm you have read over and agree to our FAQ's & Policies prior to completing your purchase. If you do not agree, you unfortunately cannot place an order with us.***

***Effective 5/15/2020: We will NOT accept CashApp as a form of payment. If you use CashApp at checkout and run into issues (double charges, no order confirmation, pending/processing charges, billing errors etc.) Get Suckered is not responsible. You must contact CashApp directly to resolve any issues.***

***Effective 3/12/2020: Customers will have a 7 day window to contact Get Suckered regarding any issues with the order at hand. The 7 day window will begin from the date the package in question shows "delivered".*** 

FLAVORS:

Tell me about your flavors, are they safe?
Our flavors are Food Grade Flavors that are GRAS certified by the FDA. We proudly boast over 400 amazing flavor options for nearly every application imaginable. Our flavors are highly concentrated and are of the best quality, proudly made with the finest ingredients & manufactured here in the USA. For more information, please visit our SDS section for a list of product with Certificate of Analysis and Safety Data Sheets.

If I have/am *insert dietary restriction here* can I use your flavors?
We hope you can! All of our Flavor Concentrates are free of sugars, ethanol and lactic acid in addition to being diacetyl free, gluten free, nut free, vegan and certified Kosher in manufacturing.

What are Oil Based Flavors?
Oil Based Flavors are OS or Oil Soluble. Our Oil Based Flavors contain the NFI (non flavor ingredient) Soybean Oil. Oil Based Flavors can withstand heat up to 400 F. Oil Based Flavors preform best in applications such as hard candy making, popcorn making, lip cosmetics, CBD/THC tinctures, chocolates & more.

What are PG Based Flavors?
PG stands for Propylene Glycol, an organic compound. It is a clear, viscous, odorless liquid used as the NFI (non flavor ingredient) in PG Based Flavors. PG Based Flavors are water soluble and can be used in a variety of applications such as mixed drinks and smoothies, icing and frostings, baked goods, lip cosmetics and more.

My flavors don't have taste, what can I do?
Our flavors are unsweetened. To bring out taste, try adding one of our Sweeteners or our Sour Drops.


How many drops do I use?
Suggested Usage Table:
1 cup = 1-3 drops
4 cups = 5-8 drops
8 cups =10-15 drops
Feel free to start here and add more than what is suggested to your liking. Flavor is subjective and our chart showcases the minimum amount used. When adding more flavor to an application, please do so little by little. Too much flavor could overpower. You can always add flavor but you can never remove it from your application so use sparingly!

SHIPPING:

How will my order be shipped?
You will have the option to select USPS or UPS at checkout. All products are calculated by weight and distance directly through these carriers, pricing is accurate. The times for shipping are stated on the carries website and all vary by the area the deliver is located and the time of year/season.

When will my order ship out?
We are currently processing at 5-8 business days. Not including holidays or weekends. Once your order is placed, a confirmation will be sent to you by email. After your order has shipped, you'll receive a notification of shipment by email. For larger (10 products+) or specialty orders (gallon+, powders, custom flavors etc.) please allow an additional week of processing time if applicable.

Can I pay for faster shipping?
To expedite the shipping of your order, please choose any of our priority or express shipping options at the time of checkout. After your order has been processed and fulfilled, we will then ship the order to you with the chosen shipping option. We do not offer a rush fulfillment/ processing at this time. 

****IMPORTANT NOTICE: When paying for an expedited form of shipping, you are paying for the shipment to be expedited, not the processing of the order.****


My product/package is damaged, leaking, broken etc. What should I do?
Though we take every precaution (bubble wrap, heat seal, fragile stickers etc.) to insure your order arrives to you safely, transit may be rough on your package resulting in damages. If this occurs, you must contact us immediately within 7 days of delivery with photo proof of damage to the package or product in the condition it was delivered in. We can then solve the issue from there case by case.


My tracking shows delivered but I cant locate my order, what do I do? 
Contact your local post office immediately. They can assist you in finding the location or whereabouts of your package. We are not the carrier and we do not deliver your package, the extent of how we can assist is by confirming your package was in fact shipped to the correct address (customer provided) given to us on file. If this address you provided us with is incorrect, this may cause issues for package deliveries. 


My package was sent back to Get suckered, what should I do? 
If your package was returned back to us or is being returned back to us due to an undeliverable/incomplete/ incorrect address, refusal or other, we must first wait to have possession of the package before proceeding with the issue. Once your package is in our possession, we will then invoice you via email for the cost to reship your order. If you no longer want the order, a restocking fee will be charged to you. We will not refund shipping costs under any circumstances when an order is sent back. 

My package is lost. Can you send another one to me?

A package is lost only when the carrier states this under the package linked tracking. We can look into accommodating a reshipment of your order if you have evidence from the carrier stating your package has been lost in transit. If your tracking shows arriving late for a long period of time, we ask that you file a claim with the carrier before we can move forward with a plan for your order. 

INTERNATIONAL CUSTOMER FAQ:

Do you offer shipping outside of the USA?
Yes, we offer worldwide shipping!
 

What shipping option should I pick?
Please select UPS as the carrier for the most reliable delivery. If selecting USPS as the carrier, choose one of the following: Priority Mail Express International or Priority Mail International. These USPS shipping options are the only ones that issue guaranteed tracking numbers.


Will Get Suckered pay or reimburse any charges in regards to my package?
Any charges, customs duties, import fees, taxes etc. are the obligation of the customer. Get Suckered is not responsible nor will be held liable for fees post shipment. If these fees are not paid by the buyer and a package is returned to us, you will be required to pay a restocking fee if the product is not wanted OR a second shipping fee to reship your package.


What currency are your prices in?
All prices are in ($) USD.


What is the current processing time for international orders?
Please allow 8-14 business days for processing of all international orders. Processing time does not equate the time it takes your package to arrive to you. Shipping times for international order will vary and can be up to 2 months depending in the carrier. 


RETURNS/REFUNDS/EXCHANGES/CANCELLATIONS ETC.:
Can I return/exchange/cancel my order?
Get Suckered has a very strict policy; no returns, no exchanges, no cancellations etc. Due to the nature of our products, they cannot come back as an exchange or a return.

I want a refund on my order. Is that possible?

All requested refunds will be subject to a 25% - 50% restocking fee depending on each order, case by case. All refunds will be include a restocking fee. Shipping costs will not be refunded under any circumstances.

I ordered something I did not want/do not need. Can I exchange it?

If you accidentally ordered something you did not want, need or did not like, we do not offer exchanges or replacements. Flavor and taste are subjective, these flavors are our take on the food emanated and we try our very hardest to replicate exact tastes and smells to the liking of everyone. Please let us know if you feel a flavor could be improved in a certain way and we will work with our lab team to perfect it with your feedback. 

Can I add or take something off of my order?

After an order has been placed, we cannot adjust, add or take away any items from that order. Our warehouse fulfills orders in an efficient, chronological manner. All orders are dispersed amongst our team and are on the floor being worked on all at once. We would be unable to halt fulfillment to locate an order for adjustment for this reason. 
 
I accidentally entered an incorrect address at checkout, how do I fix this?
If you entered an incorrect address at checkout, notify us within 24 hours or your order may be fulfilled with an incorrect address and shipped to an incorrect location. We will not offer refunds if your package gets sent to an incorrect address you provided us with.  


DISCOUNTS/PROMO CODES/CUPONS:
Do you offer bulk discounts or wholesale?
Yes, we do offer bulk discounts for larger orders. At this time, we do not offer wholesale.


Can I use a discount code?
All discount codes used on orders are subject to be used at discretion of Get Suckered. Unauthorized usage of discount codes may result in a chargeback to your account or a temporary hold or delay in processing of an order.