Frequently Asked Questions & Policies
***Effective 3/12/2020: Customers will have a 7 day window to contact Get Suckered regarding any issues with the order at hand. The 7 day window will begin from the date the package in question shows "delivered".***
Are your flavors safe?
Our flavors are Food Grade Flavors that are GRAS certified by the FDA and can be used for beverages, baking and other purposes. Our flavors are also diacetyl free, vegan, cruelty free, gluten free, nut free, zero calories & unsweetened!
My flavors don't have taste, what can I do?
How many drops do I use?
Suggested Usage Table:
- 1 cup = 1-3 drops
- 4 cups = 5-8 drops
- 8 cups =10-15 drops
You can always add flavor but you can never take it out, use flavors sparingly!
How will my order be shipped?
You will have the option to select USPS or UPS at checkout. All products are calculated and weighed directly through these carriers, pricing is accurate.
When will my order ship out?
Orders are fulfilled 24-72 hours from being placed, they may take as long as 3-5 days to process not including holidays or weekends. Once your order is placed, a confirmation will be sent to you by email. After your order has shipped, you'll receive a notification of shipment by email.
Overnight/ Expedited/ 2nd Day or 3rd Day** orders must be placed before 10:00 am PST. to be considered for shipping that same day.
For larger orders (gallon+, powders, custom flavors etc.) please allow an additional week of processing time if applicable.
**When paying for an expedited form of shipping, you are paying for the shipment to be expedited, not the fulfillment.
Do you offer international shipping?
Yes, Worldwide! Please select UPS as the carrier. If selecting USPS, choose one of the following: Priority Mall Express International or Priority Mail International. These shipping options are the only ones that issue guaranteed tracking numbers.
Customs duties, import fees, taxes etc. are the obligation of the customer. Get Suckered is not responsible nor will be held liable for fees post shipment. If these fees are not paid by the buyer and a package is returned to us, you will be required to pay a restocking fee if the product is not wanted or a second shipping fee to reship your package.
All prices are in USD.
Please allow 6-12 business days for processing of all international orders.
My tracking shows delivered but I cant locate my order, what do I do?
Contact your local post office immediately. Once your package leaves our fulfillment center, the carrier that was decided on at checkout holds full liability of said package. We are not responsible for lost, missing, stolen or damaged packages/product.
Can I return/refund/exchange/cancel my order?
Get Suckered has a very strict policy; no returns, no refunds, no exchanges, no cancellations etc.
Due to the nature of our products, they cannot come back as an exchange or a return.
Our flavors are subjected to multiple variables on the consumers end. Whether it be storage conditions or misuse of our product, we will not be offering refunds.
If you accidentally ordered something you did not want or did not like, we do not offer refunds.
If you entered an incorrect address at checkout, notify us immediately as you may have to pay shipping charges to correct any address mistakes.
Once a package leaves our fulfillment center, the carrier chosen at checkout holds full responsibility of your package. For leaks, broken bottles, damaged packages etc. please contact the carrier you choose at checkout.
My package was sent back to Get Suckered, what happens now?
We do not offer refunds on items sent back to our facilities. If a package is sent back to us due to refusal, we will charge a restocking fee. If a package is requested to be sent out again after its been returned to us, we will charge a second shipping fee.
Do you offer bulk discounts or wholesale?
Yes, we do offer bulk discounts for larger orders. Additionally, we offer wholesale.
Can I use a discount code?
All discount codes used on orders are subject to be used at discretion of Get Suckered. Unauthorized usage of discount codes may result in a chargeback to your account or a temporary hold or delay in processing of an order.