Frequently Asked Questions & Policies
At Get Suckered we strive for transparency. Here you will find a collection of the most pressing questions our customers ask us along with our policies! If you are unable to find an answer to a question listed here, give us a call at (800) 971-3015 or send us an email at email@example.com.
***Effective 4/7/2021: Orders placed Monday-Friday 5AM-2PM are likely to ship same day with the exception of out of stock items and larger quantity orders.***
***Effective 1/18/2021: Please expect shipping delays, alert via USPS.com: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE.***
***Effective 11/26/2020: ORDERS PLACED 11/26 - 12/1, PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR YOUR ORDER TO PROCESS AND SHIP FROM OUR FACILITIES. THIS APPLIES TO ALL SHIPPING OPTIONS.***
***Effective 10/28/2020: All refunds requested will be reviewed and subject to a restocking fee varying from 25% - 50%.***
***Effective 5/31/2020: You must confirm you have read over and agree to our FAQs & Policies prior to completing your purchase. If you do not agree, you unfortunately cannot place an order with us.***
***Effective 5/15/2020: We will NOT accept Cash App as a form of payment. If you use Cash App at checkout and run into issues (double charges, no order confirmation, pending/processing charges, billing errors etc.) Get Suckered is not responsible. You must contact Cash App directly to resolve any issues.***
***Effective 3/12/2020: Customers will have a 7 day window to contact Get Suckered regarding any issues with the order at hand. The 7 day window will begin from the date the package in question shows "delivered".***
Are your flavors safe?
Our Flavors are safe and GRAS certified by the FDA. We proudly boast over 400 amazing flavor options for nearly every application imaginable. Our flavors are highly concentrated and are of the best quality, proudly made with the finest ingredients & manufactured here in the USA. For more information on a specific flavor, please request an SDS or COA for the product in particular. Please note, the item must be purchased before we can provide the information.
Are your flavors scents? Can I use them in body or skin care?
Our Flavors are not considered fragrances; however, they are suitable for use in all applications. We highly suggest the Flavor(s) be diluted prior to being used, applied, or consumed. A Flavor should never be consumed or applied to the skin directly, it needs to be mixed into an application before use because it is a raw material, an ingredient! Though our Flavors can be used in almost all applications across the board, you may have better success using a fragrance over a Flavor for your specific needs (unless you are particularly interested in giving your product a taste, and actual Flavor). We can assure customers that the taste our Flavors produce are delicious because that’s what they are. We cannot guarantee the nature of the scent nor can we promise they have an aroma at all.
Get Suckered makes no warranty of any kind, either expressed or implied, as to the fitness for a particular purpose, suitability, or usage of its products. The user assumes all risks associated with the use of Get Suckered products, whether used singly or in combination with other substances.
If I am *insert dietary restriction here* can I use your flavors?
We hope you can! All of our Flavor Concentrates are free of sugars, ethanol and lactic acid in addition to being diacetyl free, gluten free, nut free, vegan and certified Kosher in manufacturing.
What are Oil Based Flavors?
Oil Based Flavors are OS or Oil Soluble. Our Oil Based Flavors contain the NFI (non flavor ingredient) Soybean Oil. Oil Based Flavors can withstand heat up to 400 F. Oil Based Flavors perform best in applications such as hard candy making, popcorn making, lip cosmetics, CBD/THC tinctures, chocolates & more.
What are PG Based Flavors?
PG stands for Propylene Glycol, an organic compound. It is a clear, viscous, odorless liquid used as the NFI (non flavor ingredient) in PG Based Flavors. PG Based Flavors are water soluble and can be used in a variety of applications such as mixed drinks and smoothies, icing and frostings, baked goods, lip cosmetics and more.
My flavors don't have taste, what can I do?
Our flavors are unsweetened. To bring out taste, try adding one of our Sweeteners or our Sour Drops.
How many drops do I use?
Suggested Usage Table:
1 cup = 1-3 drops
4 cups = 5-8 drops
8 cups =10-15 drops
Feel free to start here and add more than what is suggested to your liking. Flavor is subjective and our chart showcases the minimum amount used. When adding more flavor to an application, please do so little by little. Too much flavor could overpower. You can always add flavor but you can never remove it from your application so use sparingly!
How will my order be shipped?
You will have the option to select USPS or UPS at checkout. All rates are calculated by the weight and distance of your order when packaged directly through these carriers, pricing is accurate. Estimated shipping time frames are stated on the carries website and WILL vary by the area and distance from the delivery destination and the time of year/season.
When will my order ship out?
We are currently processing orders with in stock items quite quickly (think 1-3 days). Orders placed early in the day sometimes may even ship same day! Not including holidays or weekends. Once your order is placed, a confirmation and 5 digit order number (ex;#12345) will be sent to you by email. After your order has shipped, you'll receive a notification of shipment by email along with a tracking number. The tracking number may take up to 72 hours to be scanned into the carriers shipping system and show any movement. For larger (10+ item) or specialty orders (gallon+ sizes, powders, custom flavors, Gloss Base etc.) please allow 1 additional week of processing time if applicable. Our team comes in a 5AM PST daily to work on and ship orders until around 2PM PST.
The time of delivery and speed the package takes to arrive to you is dependent on the carrier chosen at checkout and we unfortunately are not in our control once it leaves our facilities.To expedite the shipping time of your order once it is with the carrier, we recommend you to select any of the UPS Shipping options at the time of checkout. After your order has been processed and fulfilled, we will then ship the order out to you with UPS. The carrier, UPS, will then deliver the package to you. We do not offer a rush fulfillment/processing at this time.
****IMPORTANT NOTICE: When paying for an expedited form of shipping, you are paying for the shipment to be expedited once with the carrier, not the processing of the order.****
Why does my tracking number show "In transit/Arriving late"?
We do not and cannot add notes to a carrier issued tracking. All notes in the tracking are from the carrier chosen at the time of checkout. If your package is marked "arriving late, in transit, awaiting, etc." by the carrier, you must contact them as we do not physically deliver or move your package through shipping networks. We are unable to edit a carrier issued tracking number.
Why is my order taking so long to get here? Why isn't my tracking number updating or showing movement?
Unfortunately the speed at which your order is delivered to you is not in our control once it leaves our facilities. The carrier moves your package through their shipping network and may not always scan in stops along the way causing what looks like a halt in the movement of your package. Please do not panic. Your package will arrive to you but it just may take longer. As always, any questions further regarding the carriers shipping process and procedures can be found located on their respective websites.
My product/package is damaged, leaking, broken etc. What should I do?
Though we take every precaution (bubble wrap, heat seal, fragile stickers etc.) to insure your order arrives to you safely, transit may be rough on your package resulting in damages. If this occurs, you must contact us immediately within 7 days of delivery with photo proof of damage to the package or product in the condition it was delivered in. We can then solve the issue, case by case.
My tracking shows delivered but I cant locate my order, what do I do?
Contact your local post office immediately. They can assist you in finding the location or whereabouts of your package. We are not the carrier and we do not deliver your package, the extent of how we can assist is by confirming your package was in fact shipped to the correct address (customer provided) given to us on file. If this address you provided us with is incorrect, this may cause issues for package deliveries. If you provided us with an incorrect address, you must pay to have the order re-shipped to a correct address or pay a restocking fee for the package returned.
My package was sent back to Get Suckered, what should I do?
If your package was returned back to us or is being returned back to us due to an undeliverable/incomplete/incorrect address, refusal, redelivery issue or other, we must first wait to have possession of the package before proceeding with the issue. Once your package is in our possession, we will then invoice you via email for the cost to reship your order. If you no longer want the order, a restocking fee will be charged to you. We will not refund shipping costs under any circumstances when an order is sent back.
A package is lost only when the carrier states this under the package linked tracking number or if the carrier contacts the shipper/receiver directly. We can look into accommodating a reshipment of your order if you have evidence from the carrier stating that they have lost your package in transit. If your tracking number shows arriving late for a long period of time, we ask that you either wait for the carrier to move and scan your package through their system or file a claim with the carrier before we can move forward with a plan for your order.
INTERNATIONAL CUSTOMER FAQ:
Do you offer shipping outside of the USA?
Yes, we offer worldwide shipping!
What shipping option should I pick?
Please select UPS as the carrier for the most reliable delivery. If selecting USPS as the carrier, choose one of the following: Priority Mail Express International or Priority Mail International. These USPS shipping options are the only ones that issue guaranteed tracking numbers.
Will Get Suckered pay or reimburse any charges in regards to my package?
Any charges, customs duties, import fees, taxes etc. are the obligation of the customer. Get Suckered is not responsible nor will be held liable for fees post shipment. If these fees are not paid by the buyer and a package is returned to us, you will be required to pay a restocking fee if the product is not wanted OR a second shipping fee to reship your package.
What currency are your prices in?
All prices are in ($) USD.
What is the current processing time for international orders?
Please allow 8-14 business days for processing of all international orders. Processing time does not equate the time it takes your package to arrive to you. Shipping times for international order will vary and can be up to 2 months depending in the carrier.
Can I return/exchange/cancel my order?
Get Suckered has a very strict policy; no returns, no exchanges, no cancellations, etc. Due to the nature of our products, they cannot come back as an exchange or a return. Please also note, due to the current COVID-19 pandemic, we are not allowed to accept any returns and exchanges.
I want a refund on my order. Is this possible?
All requested refunds will be subject to a 25% - 50% restocking fee depending on each order, case by case. (In some instances, the customer may be asked to send any refunded or refund requested product back to Get Suckered.) All refunds will include a restocking fee. Shipping costs will not be refunded under any circumstances.
I ordered something I did not want/do not need. Can I exchange it?
If you accidentally ordered something you did not want, need or did not like, we do not offer exchanges, cancellations, replacements or refunds. Please note: Flavor and taste are subjective, these flavors are our version, our take on the food or drink emanated and we try our very hardest to replicate exact tastes to the liking of everyone. Please let us know if you feel a flavor could be improved in a certain way and we will work with our lab team to perfect it with your feedback.
Can I add or take something off of my order?
After an order has been placed, we cannot adjust, add or take away any items from that order. Our warehouse team fulfills orders in an efficient, chronologically organized manner. All orders are dispersed amongst our team and are on the fulfillment floor being worked on all at once. We would be unable to halt fulfillment to locate 1 order for an adjustment for this reason.
If you entered an incorrect address at checkout, you must notify us of the mistake (during working days and business hours) within 12 hours or your order may be processed and fulfilled with an incorrect address and shipped to an incorrect location. Unfortunately we will not offer refunds if your package is shipped to an incorrect address you provided us with.
Do you offer bulk discounts or wholesale?
Yes, we do offer bulk discounts for larger orders. Email us for special offers on orders $250+ with product sizes larger than 8 oz. We do not offer wholesale options for our products. All authentic Get Suckered products, flavors and merchandise are exclusive to Get Suckered headquarters at this time.
Can I use a discount code?
All discount codes used on orders are subject to be used at discretion of Get Suckered. Unauthorized usage and misuse of discount codes may result in an automatic refund of order, chargeback to your account or a temporary hold or delay in processing of an order.
I forgot to add a discount code to my order. Can you add it for me? Unfortunately, we are unable to apply a discount code to an order after it has been placed. This applies to ALL discount codes not limited to; affiliate codes, sale codes, pre-release codes etc.
GET SUCKERED® AUTHENTICITY STATEMENT
GET SUCKERED® uses natural and artificial ingredients to provide you with the best products on the market today. To ensure you are receiving current dated and authentic GET SUCKERED® products, we advise that you purchase exclusively from our superstore. We are not affiliated with any resellers. Our products can be found on Amazon or Etsy, which is authorized by our company. At this time, we do not have a reseller program. Furthermore, we strongly advise against purchasing from any other unauthorized third-party sources.
By purchasing from unauthorized retailers, you may put yourself at risk of the following:
- Purchasing imitation, expired, or damaged products.
- Not receiving the products you purchased.
- Receiving products that cannot be returned.
- Paying more for your products due to shipping fees, custom duties, and other taxes.
- Receiving poor or no advice on the proper use of the product purchased.
- We do not warranty products purchased on the internet from unauthorized resellers.